[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849795396{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Q.1 DigiDesk Release Scheduled” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612267782100{margin-bottom: 35px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Exciting new DigiDesk release scheduled for Q1 launch” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]2020 has been a challenging year. But, at DigiDesk, we’ve been working hard throughout lock down on our biggest ever update. We have listened to our customers and are now adding an exciting mix of aesthetic and functional improvements, due for release in Q1, 2021.
Look out for a call from your Account Manager to take you through the release in more detail soon. We can set up Skype, MS Teams, Zoom calls and Webexes to bring you up to speed and cover any questions you may have. Version 4.0 is currently in our test environment, meaning there’s still time to gather feedback before launch.[/ultimate_heading][vc_empty_space height=”15px”][ultimate_heading main_heading=”Aesthetic Upgrades…” main_heading_color=”#239490″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:30px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”][/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1612279445692{padding-bottom: 25px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Enhanced Platform Design” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Welcome to DigiDesk 4.0. We have implemented a platform wide aesthetic upgrade, enhancing the general look and feel, whilst making key improvements to the UI, to deliver an improved user experience with a host of exciting new features.[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Analysis Widgets & Templates” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]All widgets within Analysis have been updated to work more consistently and utilise space more effectively. Users can choose from a newly designed set of templates and populate analysis views with a range of widgets, displaying key metrics and comments in even more detail.[/ultimate_heading][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1612279427998{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” bg_color_value=”#000000″ css=”.vc_custom_1612260012076{margin-top: 20px !important;padding-top: 15px !important;padding-bottom: 25px !important;}”][vc_column css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Enhanced Platform Design” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Welcome to DigiDesk 4.0. We have implemented a platform wide aesthetic upgrade, enhancing the general look and feel, whilst making key improvements to the UI, to deliver an improved user experience with a host of exciting new features.[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Analysis Widgets & Templates” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]All widgets within Analysis have been updated to work more consistently and utilise space more effectively. Users can choose from a newly designed set of templates and populate analysis views with a range of widgets, displaying key metrics and comments in even more detail.[/ultimate_heading][vc_empty_space height=”15px”][vc_column_text][/vc_column_text][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row css=”.vc_custom_1612279764559{margin-top: 60px !important;margin-bottom: 60px !important;}”][vc_column][ultimate_heading main_heading=”New & Updated CSAT Widgets” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Specific widgets have been re-designed to display key information seamlessly, within Analysis. These include our new Comments widget, an enhanced Score Breakdown widget, and a complete overhaul of our Bulk Surveys, Reviews and Question Pie widgets.[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1612279987859{padding-top: 30px !important;padding-bottom: 40px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1612279940984{padding-top: 0px !important;padding-right: 8% !important;padding-bottom: 0px !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][vc_column_text]
[/vc_column_text][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][vc_column width=”1/2″][ultimate_heading main_heading=”All New Approach To Agent Dashboards” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]We have developed a new agent specific Bookmark, used to add Agent Dashboards, self-care. Admin users can now configure Agent Dashboards using a unique, singular, template to autonomously generate agent-specific bookmarks for each agent.[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Daybreak & Midnight Skins” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]One of the key aesthetics upgrades is the introduction of Daybreak and Midnight skins. These are selectable via a toggle within Analysis but can also be defined within Bookmark settings. See an example of our new Midnight skin, below:[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” bg_color_value=”#000000″ css=”.vc_custom_1612280314747{margin-top: 25px !important;padding-top: 15px !important;padding-bottom: 35px !important;}”][vc_column css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”All New Approach To Agent Dashboards” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]We have developed a new agent specific Bookmark, used to add Agent Dashboards, self-care. Admin users can now configure Agent Dashboards using a unique, singular, template to autonomously generate agent-specific bookmarks for each agent.[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Daybreak & Midnight Skins” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]One of the key aesthetics upgrades is the introduction of Daybreak and Midnight skins. These are selectable via a toggle within Analysis but can also be defined within Bookmark settings. See an example of our new Midnight skin, below:[/ultimate_heading][vc_empty_space height=”25px”][vc_column_text][/vc_column_text][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row css=”.vc_custom_1612280027078{margin-top: 60px !important;margin-bottom: 60px !important;}”][vc_column][ultimate_heading main_heading=”Functional Upgrades…” heading_tag=”h4″ main_heading_color=”#239490″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:30px;” sub_heading_line_height=”desktop:24px;”][/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Agent Profiles & Permissions” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]At the request of many DigiDesk customers, Agent Permissions have received a comprehensive upgrade, providing a more logical and user-friendly customer experience, where self-care set up and maintenance are concerned.[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”CSAT Campaign Settings” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]When it comes to adding and managing CSAT campaigns, our new and improved structure has created a more innovative and user-friendly ‘self-care’ set-up.[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1612280073125{padding-bottom: 25px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Audit Trail” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Audit Trail has received the same general aesthetic and UI upgrades as Data Overview, but we have further optimised specific sections, such as; Bulk Surveys and Transcriptions, to improve functionality and ease-of-use.[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Data Overview” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Data Overview has received a major overhaul! We’ve introduced a number of UI improvements and completely redesigned the page layout to make performing actions and reviewing data, easier than ever.[/ultimate_heading][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1612280064994{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” bg_color_value=”#000000″ css=”.vc_custom_1612260012076{margin-top: 20px !important;padding-top: 15px !important;padding-bottom: 25px !important;}”][vc_column css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Audit Trail” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Audit Trail has received the same general aesthetic and UI upgrades as Data Overview, but we have further optimised specific sections, such as; Bulk Surveys and Transcriptions, to improve functionality and ease-of-use.[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Data Overview” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Data Overview has received a major overhaul! We’ve introduced a number of UI improvements and completely redesigned the page layout to make performing actions and reviewing data, easier than ever.[/ultimate_heading][vc_column_text][/vc_column_text][vc_empty_space height=”15px”][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row css=”.vc_custom_1612268699920{margin-top: 40px !important;}”][vc_column][ultimate_heading main_heading=”Enhanced Infrastructure” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]The release of DigiDesk Version 4.0 is underpinned by an extensive upgrade to the infrastructure. All clients will now benefit from enhanced security, resilience, speed and performance, platform-wide.[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Additional New & Upgraded Products” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]In tandem with the release of Version 4.0, we will be adding new products and features to the DigiDesk platform. Why not talk to your Account Manager about arranging a demonstration of the following:[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”- Review Monitoring & Engagement” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:19px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Integrate with review sites, such as Trust Pilot, and benefit from all the standard DigiDesk monitoring, analysis and engagement features.[/ultimate_heading][ult_buttons btn_title=”Explore Dynamic FAQs” btn_link=”url:https%3A%2F%2Fdigi-desk.co.uk%2Fdynamic-faqs%2F|title:Dynamic%20FAQs||” btn_size=”ubtn-custom” btn_padding_left=”0″ btn_padding_top=”0″ btn_title_color=”#239490″ btn_bg_color=”” btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_font_style=”font-weight:bold;” btn_font_size=”desktop:16px;mobile:15px;” css_adv_btn=”.vc_custom_1612268601378{margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 0px !important;}”][vc_empty_space height=”10px”][ultimate_heading main_heading=”- Live Chat” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:19px;” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-top:0px;” sub_heading_margin=”margin-bottom:0px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]We’ve upgraded our Chat solution to include a live Web Chat monitor, with supervisor ‘whisper’ and ‘barge in’ capabilities.[/ultimate_heading][ult_buttons btn_title=”Explore Live Chat” btn_link=”url:https%3A%2F%2Fdigi-desk.co.uk%2Fhosted-contact-centre%2Flive-chat%2F|title:Live%20Chat||” btn_size=”ubtn-custom” btn_padding_left=”0″ btn_padding_top=”0″ btn_title_color=”#239490″ btn_bg_color=”” btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_font_style=”font-weight:bold;” btn_font_size=”desktop:16px;mobile:15px;” css_adv_btn=”.vc_custom_1612268617848{margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 0px !important;}”][vc_empty_space height=”10px”][ultimate_heading main_heading=”- Dynamic FAQs” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:19px;” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-top:0px;” sub_heading_margin=”margin-bottom:0px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Customers can access help articles from any area of your website via a dynamic FAQs tab, without having to leave the page.[/ultimate_heading][ult_buttons btn_title=”Explore Review Monitoring” btn_size=”ubtn-custom” btn_padding_left=”0″ btn_padding_top=”0″ btn_title_color=”#239490″ btn_bg_color=”” btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_font_style=”font-weight:bold;” btn_font_size=”desktop:16px;mobile:15px;” css_adv_btn=”.vc_custom_1612268627235{margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 0px !important;}”][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.2)” css=”.vc_custom_1612282685304{margin-top: 20px !important;}”][/vc_column][/vc_row]
