Purina select DigiDesk for Multi-Channel CSAT, with Generative AI for comment summaries
Purina PetCare Purina select DigiDesk for Multi-Channel CSAT, with Advanced AI to provide real-time feedback to Agents after every interaction. Purina PetCare is a leading global pet care company, part of Nestlé, known for producing a wide range of well-known pet food brands.The UK team is contacted by over 40,000 consumers every year and is […]
08UK choose DigiDesk for WhatsApp, with an AI-powered Digital Bot
O8UK 08UK is a leading provider of Voice and Digital solutions, serving some of the largest brands across the UK and Europe. The team pride themselves on providing professional support across a range of channels, with the latest being the introduction of WhatsApp for Business. The Requirement 08UK recently introduced WhatsApp […]
Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback, with AI summaries
Money Advice Trust Money Advice Trust choose DigiDesk for capturing Customer Feedback and leverage Advanced AI for real-time Automated Transcription. Client The Money Advice Trust is a national charity helping people across the UK to tackle their debts and manage their money with confidence. They support individuals, the self-employed, small businesses, the free debt […]
Konecta upgrade DigiDesk to include AI-Powered Speech Analytics for Curzon Cinemas.
Curzon Cinemas Curzon Cinemas is a leading UK cinema group renowned for showcasing independent, world, and quality mainstream films. Established in 1934, Curzon blends modern venues with historic charm, offering state-of-the-art screens, curated programming, and welcoming cafés and bars. Dedicated to film culture, Curzon also operates Curzon Home Cinema for streaming at home. Konecta […]
How DigiDesk helped Comdata improve their client’s management of Trustpilot by 75%.
How DigiDesk helped Comdata In this case study, we’ll go through why Eaglemoss chose to work with Comdata and how, by using the DigiDesk platform, they were able to respond to Trustpilot reviews more effectively and benefit from advanced sentiment analysis and powerful text analytics. Eaglemoss is the world’s leading partwork publisher and licensed collectable […]
Comdata Deploys DigiDesk to Monitor Multi-Channel CSAT, Across Multiple Clients
Comdata Choose Digidesk Comdata needed to deploy several post-call voice, email and SMS CSAT solutions in various languages across multiple third-party clients. They turned to DigiDesk for these client solutions due to the flexibility and range of CSAT channels available through a single platform. An essential requirement across all deployments was monitoring customer feedback in […]
