How To Manage Your Trustpilot Reviews Effectively
Trustpilot is a public channel and, as such, needs to be managed effectively much like public social media channels. If you get a positive review, you should respond promptly to say ‘thank you’. And if you get a negative review, it’s even more important to have the resource in place to respond appropriately. DigiDesk has […]
Why Outsourcers Should Manage Trustpilot
It’s Essential To Manage Trustpilot Effectively In today’s digital age, brand reputation is everything. Trustpilot is the world’s leading review platform, where consumers share over 3 million reviews per month. Research shows, over 93% of consumers read reviews before buying online from an unfamiliar company. And over 90% of online shoppers have chosen not to […]
A DigiDesk Success Story
DigiDesk & Comdata: A Success Story Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now, this has been done natively within Trustpilot. However, Comdata has recently partnered with DigiDesk to help monitor, analyse, and respond to customer reviews more effectively. The DigiDesk platform offers a range of text analytics […]
The Business Case for Trustpilot Auto Replies
A Business Case for Trustpilot Trustpilot is a public channel and, as such, needs to be managed effectively much like public social media channels. If you get a positive review, you should respond promptly to say ‘thank you’. And if you get a negative review, it’s even more important to have the resource in place […]
Working with Agencies to draw Powerful Insight from Trustpilot Reviews
Powerful Insight From Trustpilot Reviews We’ve just completed another successful Trustpilot project with an Agency partner. In this case, we uploaded over 3,000 historic reviews into the DigiDesk platform so we could perform a ‘deep dive’ into their customer comments. The end client had three main objectives from this work: 1. Key topics They wanted […]
Managing Multilingual CSAT Campaigns with DigiDesk
Multilingual Customer Satisfaction Surveys DigiDesk now supports multi-lingual CSAT campaigns across over 100 languages. We can help you create multiple campaigns, across voice and digital channels, for countries and languages across Europe and the World. Each campaign can be tailored for each country and language, with all customer scores and comments feeding into DigiDesk. All […]
Monitor & Manage Multilingual Reviews within DigiDesk
Managing Multilingual Reviews We have been working with Trustpilot for about a year and have several clients using the DigiDesk / Trustpilot integration. One of our clients has a single domain with reviews across multiple languages, including English, French, German and Italian. They asked us to explore multi-lingual and translation options… This particular client wanted […]
The Top Keywords driving Sentiment in Trustpilot Reviews
Making Sense of Sentiment One of the key reasons why brands are looking at DigiDesk to manage Trustpilot reviews is the real-time analytics and sentiment analysis. We have widgets that track review scores, sentiment, key topics, and word clouds and monitor every review. But, when we’re asked by clients how to improve review scores, we […]
Building Customer Trust through Trustpilot
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