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Every customer contact, across every channel, feeds into a series of Analysis wallboards showing buzz volume, trending topics and overall sentiment. Supervisor dashboards then offer a range of performance KPIs per channel.
All customer contacts, across voice, email, live chat, WhatsApp and social media channels, enter our platform through a universal queue. Advanced workflow then distributes each contact effectively across a team of multi-skilled agents.
Manage voice enquiries through network-level IVR, call queuing and skill-based routing. All calls are tracked in real-time, with PCI-compliant payments, call recording and full use of agent workplace to manage, tag and resolve calls.
With DigiDesk you can manage all your customer’s digital interactions (across Email, Chat, WhatsApp and social Media channels) through a team of dedicated or blended agents, with real-time stats, KPIs and performance reports.
DigiDesk’s integrated CSAT solution, features post-interaction surveys available across voice, email, chat, WhatsApp and social media channels, enabling users to track agent performance and monitor customer satisfaction, across every touch-point.
In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…
The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…
DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.
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We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
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We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
