t. 03300 200 499
e. info@digi-desk.co.uk
Manage inbound voice enquiries via network level IVR, call queuing, and skill-based routing. Calls are tracked in real-time, with PCI compliant call recording and full use of agent workplace to manage, tag, and resolve calls.
Agents can make direct calls, dialler calls, and arrange call backs. Clients can also create bulk outbound campaigns with the preview / progressive dialler module and have access to a range of live widgets and performance reports.
Agents can review details about the caller, including the customer record, multichannel conversation history and any notes attributed to the customer. Interactions can be tagged and marked as open or closed.
Monitor a range of Key Performance Indicators (KPIs) for inbound and outbound calls, including total number of calls, calls answered, calls missed, average call duration and SLAs… all broken down by individual agent.
Choose from a range of pre-defined templates and assign real-time widgets to track the volume of inbound and outbound calls, showing calls connected, pre-assigned calls, answered, missed and abandoned calls.
Gain immediate access to secure inbound and outbound call recordings. Search by service number, agent, date or CLI, with the ability to review recordings from within DigiDesk, or download locally in mp3 format.
In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…
The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…
DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.
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We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
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We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
