PCI Payment Solution

Take Payments Securely and Monitor Transactions In Real-Time With Our PCI DSS Certified Payment Solution

PCI DSS Certified Payments

Our secure PCI payment solution enables users to process payments – securely – over the phone and receive authorisation whilst on the call, with real-time payment tracking, full transaction history, secure call recordings, and a range of dedicated on-demand reports.

Payment Gateway

Customers can confirm payment amount and enter card details via IVR, with DTMF suppressed tones. The payment gateway then confirms success (or failure) and provides an authorisation code.

Payment Widgets

Real-time payment tracking displays payment progress, alongside completed and failed transactions. The total of complete and incomplete payments can also be filtered by time/date.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.

Transaction History

Completed transactions are stored within audit trail, showing call, agent and customer details including auth code. Transactions can be searched or filtered and data can be exported to CSV.

Call Recordings

Secure call recordings are available within the platform. DTMF tones are suppressed, whilst the rest of the call is available to review. Recordings can also be downloaded in mp3 format.

On-Demand Reports

Choose from a range of call and agent performance reports, including a detailed transaction report. Reports can be viewed online, as PDFs or CSVs, and scheduled for delivery.

Voice Services

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Voice Services

Outbound DIaller

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Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”

“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”

PCI Payment Solution

Take Payments Securely and Monitor Transactions In Real-Time With Our PCI DSS Certified Payment Solution

PCI DSS Certified Payments

Our secure PCI payment solution enables users to process payments – securely – over the phone and receive authorisation whilst on the call, with real-time payment tracking, full transaction history, secure call recordings, and a range of dedicated on-demand reports.

Payment Gateway

Payment Widgets

Real-Time KPIs

Transaction History

Call Recordings

On-Demand Reports

Voice Services

Outbound Dialler

Voice Services

Outbound DIaller

The Importance of Measuring CSAT, NPS, and CES Using the DigiDesk Platform

Why UK Businesses Should Embrace WhatsApp for Business

Take a look at DigiDesk Speech Analytics

The Importance of Measuring CSAT, NPS, and CES Using the DigiDesk Platform

Why UK Businesses Should Embrace WhatsApp for Business

Comdata

Comdata improve client’s management of Trustpilot by 75%

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

DigiDesk Address

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