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Book your 30 minute tour of DigiDesk, today

PCI Payment Solution

Take Payments Securely and Monitor Transactions In Real-Time With Our PCI DSS Certified Payment Solution

PCI DSS Certified Payments

Our secure PCI payment solution enables users to process payments – securely – over the phone and receive authorisation whilst on the call, with real-time payment tracking, full transaction history, secure call recordings, and a range of dedicated on-demand reports.

Got a question? Click here

Payment Gateway

Customers can confirm payment amount and enter card details via IVR, with DTMF suppressed tones. The payment gateway then confirms success (or failure) and provides an authorisation code.

Payment Widgets

Real-time payment tracking displays payment progress, alongside completed and failed transactions. The total of complete and incomplete payments can also be filtered by time/date.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.

Transaction History

Completed transactions are stored within audit trail, showing call, agent and customer details including auth code. Transactions can be searched or filtered and data can be exported to CSV.

Call Recordings

Secure call recordings are available within the platform. DTMF tones are suppressed, whilst the rest of the call is available to review. Recordings can also be downloaded in mp3 format.

On-Demand Reports

Choose from a range of call and agent performance reports, including a detailed transaction report. Reports can be viewed online, as PDFs or CSVs, and scheduled for delivery.

Voice Services

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Outbound Dialler

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Voice Services

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Outbound DIaller

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The Future of Contact Centres: What did we learn from CC Expo this year?

December 18, 2024
Cloud Contact Centre

Mitigating Toxic Behavior in the Workplace

December 10, 2024
Agent Performance Social Customer Care

How to Manage Trustpilot Reviews with DigiDesk

December 3, 2024
Cloud Contact Centre Voice of the Customer

The Future of Contact Centres: What did we learn from CC Expo this year?

December 18, 2024
Cloud Contact Centre

Mitigating Toxic Behavior in the Workplace

December 10, 2024
Agent Performance Social Customer Care

Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Read the full case study

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

Read the full case study
The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsNestle | Purina
“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”
Alex CheshireThe Money Advice Trust
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DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

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Wilson House, 2 Lorne Park Rd
Bournemouth, Dorset, BH1 1JN

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Video Tutorials On-Demand

Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

Browse our tutorials
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How can we help?

Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

If you’d prefer to engage via Whatsapp, scan the QR code below or launch this link on your mobile device.

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsHead of Consumer Engagement
“We trialled a number of social media platforms before coming across the DigiDesk product. I have to say that their understanding of our specific requirement was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"
Paul RidgewayHead of Merchandising
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Partner Solutions...

Dedicated Partner Solutions

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

Register your interest
Cloud Contact Centre Solution

Supported Channels

Voice Solutions

Digital Solutions