The Importance of Measuring CSAT, NPS, and CES Using the DigiDesk Platform
In today’s competitive customer service landscape, providing excellent customer experience is essential for any business, especially within UK contact centres. The ability to effectively measure customer satisfaction and make data-driven improvements has never been more critical. This is where metrics like Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) come into […]
Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback
MAT Choose Digidesk The Money Advice Trust is a national charity, helping people across the UK to tackle their debts and manage their money with confidence. They support individuals, the self-employed, small businesses, the free debt advice sector and creditor organisations. They helped 140,980 people and had 1.87 million visits to their advice websites […]
Accessible CSAT Surveys from DigiDesk
Welcome to Accessible CSAT Surveys from DigiDesk Over the past few months, we have had a number of clients enquire about introducing WCAG 2.1 compliant CSAT (Customer Satisfaction) surveys. When you consider how important aesthetics are to DigiDesk surveys, this was quite a challenge. However, we fully understand the necessity to consider the needs of […]
Managing Multilingual CSAT Campaigns with DigiDesk
Multilingual Customer Satisfaction Surveys DigiDesk now supports multi-lingual CSAT campaigns across over 100 languages. We can help you create multiple campaigns, across voice and digital channels, for countries and languages across Europe and the World. Each campaign can be tailored for each country and language, with all customer scores and comments feeding into DigiDesk. All […]
A Customer (Friendly) Satisfaction Survey from DigiDesk
Customer (Friendly) Satisfaction Surveys Whether you’re looking for an automated post-interaction solution or a managed bulk-upload option, the DigiDesk platform covers all bases, measuring customer satisfaction & feedback across voice, email, chat, social media, web, SMS and review sites. The release of our biggest-ever update (v 4.0) is finally here, so we thought we’d share […]
How To Measure And Compare CSAT Across Multiple Channels
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null” bg_image_repeat=”no-repeat”][vc_column css=”.vc_custom_1614846868174{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Comparing Multi-Channel CSAT Campaigns” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”How To Measure And Compare CSAT Across Multiple Channels” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]Customers have a wide choice of […]
VoC through the Employee
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1612173514312{padding-top: 110px !important;padding-bottom: 90px !important;}”][ultimate_heading main_heading=”Voice of The Employee” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;” margin_design_tab_text=””][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”VoC through the Employee” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]Contact centre agents talk to customers every day. During customer service calls and support […]
