Why UK Businesses Should Embrace WhatsApp for Business
Why UK Businesses Should Embrace WhatsApp for Business as a Contact Channel In today’s digital-first economy, customers expect fast, personalized, and convenient communication from businesses. For UK companies, offering WhatsApp for Business as a contact channel is a powerful way to meet these expectations. With over 2.7 billion active users worldwide and high penetration rates […]
Take a look at DigiDesk Speech Analytics
DigiDesk now uses Generative AI (Artificial Intelligence) to automatically transcribe voice calls and provide audio summaries after each call ends. These call summaries are automatically added to the Notes section in the agent’s desktop, reducing agent handle time and providing a useful history of previous voice interactions with the customer. Another huge benefit to this […]
Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback
MAT Choose Digidesk The Money Advice Trust is a national charity, helping people across the UK to tackle their debts and manage their money with confidence. They support individuals, the self-employed, small businesses, the free debt advice sector and creditor organisations. They helped 140,980 people and had 1.87 million visits to their advice websites […]
How DigiDesk helped Comdata improve their client’s management of Trustpilot by 75%.
How DigiDesk helped Comdata In this case study, we’ll go through why Eaglemoss chose to work with Comdata and how, by using the DigiDesk platform, they were able to respond to Trustpilot reviews more effectively and benefit from advanced sentiment analysis and powerful text analytics. Eaglemoss is the world’s leading partwork publisher and licensed collectable […]
DigiDesk’s Dynamic FAQs into Live Chat
FAQs into Live Chat If you’re looking to encourage self-service, but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to encourage self-service, so users can access contextually relevant help articles without having to leave the page. Every question answered Site visitors will be presented […]
Puzzel Meets DigiDesk CSAT
Free CSAT Trial Account for Puzzel Partners As a Puzzel Marketplace parter, we’re offering a free DigiDesk CSAT (Customer Satisfaction) trial account to all Puzzel partners. Our CSAT solution is fully integrated with Puzzel to offer post-interaction surveys via a dedicated Puzzel ‘widget’. All customer scores and comments are delivered to the platform in real-time, […]
A DigiDesk Success Story
DigiDesk & Comdata: A Success Story Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now, this has been done natively within Trustpilot. However, Comdata has recently partnered with DigiDesk to help monitor, analyse, and respond to customer reviews more effectively. The DigiDesk platform offers a range of text analytics […]
Managing Multilingual CSAT Campaigns with DigiDesk
Multilingual Customer Satisfaction Surveys DigiDesk now supports multi-lingual CSAT campaigns across over 100 languages. We can help you create multiple campaigns, across voice and digital channels, for countries and languages across Europe and the World. Each campaign can be tailored for each country and language, with all customer scores and comments feeding into DigiDesk. All […]
Monitor & Manage Multilingual Reviews within DigiDesk
Managing Multilingual Reviews We have been working with Trustpilot for about a year and have several clients using the DigiDesk / Trustpilot integration. One of our clients has a single domain with reviews across multiple languages, including English, French, German and Italian. They asked us to explore multi-lingual and translation options… This particular client wanted […]
The Top Keywords driving Sentiment in Trustpilot Reviews
Making Sense of Sentiment One of the key reasons why brands are looking at DigiDesk to manage Trustpilot reviews is the real-time analytics and sentiment analysis. We have widgets that track review scores, sentiment, key topics, and word clouds and monitor every review. But, when we’re asked by clients how to improve review scores, we […]
