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Book your 30 minute tour of DigiDesk, today

Voice Services And Support

Whether you’re operating a single site, multi-site or working remotely, DigiDesk’s voice services will keep you connected.

DigiDesk Voice Services

From number provisioning and intelligent call routing, to a wide-range of advanced connectivity options… whether you’re managing a single-site, multi-site, or home working; we can provide all of the voice services and support that your business requires.

Got a question? Click here

Call Management

Manage inbound calls through network level IVR, call queueing, and skill-based routing, with a range of standard features available to manage your inbound calls, as well as advanced voice features like Queue Buster and Call Back options.

Call Recordings & Storage

Gain instant access to call recordings through the DigiDesk platform. With secure digital storage, our call recording and storage service means customers can archive calls, for regulatory or other purposes, for as long as they need.

Connectivity Options

Supporting PST telephone lines to host broadband, leased lines, and point-to-point private circuits up to 10 Gb, with additional hardware options. Whether you’re running a single site, multi-site or working remotely, DigiDesk will keep you connected.

Business Continuity

DigiDesk offers a range of automated DR (Disaster Recovery) scenarios and plans, as standard. Identifying a problem and re-routing calls to a new destination is quick, simple, and tracked through a series of real-time wallboards.

Secure PCI DSS Payments

Our secure PCI DSS payment solution enables users to process payments – securely – over the phone and receive authorisation whilst on the call, with real-time payment tracking, full transaction history and a range of dedicated reports.

Inbound Numbers

We provide access to all UK number ranges spanning 01, 02, 03 and 08 numbers. We can also provide a range of international freephone and in-country geographic numbers, all routed into the DigiDesk cloud contact centre platform.

Secure PCI Payments

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Queue Buster Solution

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Secure PCI Payments

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Queue Buster

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Cloud Contact Centre Voice of the Customer

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December 18, 2024
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Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Read the full case study

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

Read the full case study
The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsNestle | Purina
“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”
Alex CheshireThe Money Advice Trust
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DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

DigiDesk Address

Wilson House, 2 Lorne Park Rd
Bournemouth, Dorset, BH1 1JN

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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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How can we help?

Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsHead of Consumer Engagement
“We trialled a number of social media platforms before coming across the DigiDesk product. I have to say that their understanding of our specific requirement was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"
Paul RidgewayHead of Merchandising
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Partner Solutions...

Dedicated Partner Solutions

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

Register your interest
Cloud Contact Centre Solution

Supported Channels

Voice Solutions

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