Dynamic FAQs Application

Our partner-ready FAQs application delivers a class-leading solution to online self-service and contact deflection

Integrated FAQs Software

Introduce a powerful self-service channel to your clients, featuring seamless integration with DigiDesk’s Live Chat and/or Email channels, and flexible integration options for third-party solutions.

A Powerful USP

A market-leading FAQs solution providing intelligently targeted online help while encouraging self-service. Improve your clients’ customer experience, whilst deflecting inbound contacts.

Fully Customisable

Our white-label FAQs solution, live wallboards and reports are fully customisable, to ensure alignment with any brand guidelines and/or domain specific requirements, etc.

Self-Care Setup

FAQs articles, categories & tags can be managed, self-care. Configuration is intuitive & flexible, with a range of customisable settings. User guides & tutorials are available online.

Contextual Mapping

Contextual mapping presents users with a series of relevant articles, without having to leave the page. An advanced search function is available and each article can have multiple contact options.

Real-Time Insight

FAQs user tracking ensures every article read (and rated) and every contact option clicked, is recorded and delivered, in real-time, to our Live wallboards and on-demand reports.

On-Demand Reporting

Offer a wide range of on-demand reputation management reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.