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t. 03300 200 499
e. info@digi-desk.co.uk
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t. 03300 200 499
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Book your 30 minute tour of DigiDesk, today

The Story So Far

The DigiDesk platform was launched in 2014 with the aim of revolutionising contact centre software

About Us

The DigiDesk platform was launched in 2014 with the aim of revolutionising contact centre software, by offering an entirely new approach, look and feel. DigiDesk provides a full contact management solution, across voice and digital channels, with an integrated CSAT solution.

Got a question? Click here

The Key To Our Success

Consistency, across channel and agent experience! No matter which contact channel a customer chooses to contact an organisation, DigiDesk provides a consistent set of MI (Management Information) and a consistent UI (User Interface) for agents to engage.

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Introduction of WhatsApp for Business

In 2023, we added a new integration for WhatsApp allowing DigiDesk customers to manage WhatsApp for Business messages effectively at scale.

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Introduction of AI (Artificial Intelligence)

Through 2024, we added an integration with OpenAI’s Chat GPT Enterprise service to introduce AI-powered Speech Analytics and DigiDesk Bots.

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Introduction of WhatsApp for Business

In 2023, we added a new integration for WhatsApp allowing DigiDesk customers to manage WhatsApp for Business messages effectively at scale.

Find out more

Introduction of AI (Artificial Intelligence)

Through 2024, we added an integration with OpenAI’s Chat GPT Enterprise service to introduce AI-powered Speech Analytics and DigiDesk Bots.

Find out more

The Future of Contact Centres: What did we learn from CC Expo this year?

December 18, 2024
Cloud Contact Centre

Mitigating Toxic Behavior in the Workplace

December 10, 2024
Agent Performance Social Customer Care

How to Manage Trustpilot Reviews with DigiDesk

December 3, 2024
Cloud Contact Centre Voice of the Customer

The Future of Contact Centres: What did we learn from CC Expo this year?

December 18, 2024
Cloud Contact Centre

Mitigating Toxic Behavior in the Workplace

December 10, 2024
Agent Performance Social Customer Care

Partner Programme

We have a comprehensive partner programme, offering compelling rates, full platform training and proactive pre / post sales support.

Security and Scalability

We revolutionised the infrastructure in 2015 to provide a secure, reliable and scalable architecture to expand the solution across the UK.

Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Read the full case study

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

Read the full case study
The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsNestle | Purina
“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”
Alex CheshireThe Money Advice Trust
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DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

DigiDesk Address

Wilson House, 2 Lorne Park Rd
Bournemouth, Dorset, BH1 1JN

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Have a DigiDesk question? Scan the QR Code to start chatting with us via WhatsApp.

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Video Tutorials On-Demand

Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

Browse our tutorials
Getting in touch is easy...

How can we help?

Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

If you’d prefer to engage via Whatsapp, scan the QR code below or launch this link on your mobile device.

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

Register your interest
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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsHead of Consumer Engagement
“We trialled a number of social media platforms before coming across the DigiDesk product. I have to say that their understanding of our specific requirement was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"
Paul RidgewayHead of Merchandising
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Partner Solutions...

Dedicated Partner Solutions

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

Register your interest
Cloud Contact Centre Solution

Supported Channels

Voice Solutions

Digital Solutions