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Introducing AI-Powered Quality Monitoring

DigiDesk’s AI-Powered Quality Monitoring and Compliance Solution Enables you to Monitor 100% of Calls

AI-Powered Quality Monitoring

DigiDesk’s integrated Quality Monitoring and Compliance solution is powered by advanced AI (Artificial Intelligence) to automatically monitor all inbound and outbound calls.

Quality Monitoring

Easily set up and manage your own Quality Monitoring campaign, using AI to measure and score agent performance based on key areas such as communication skills, call handling and agent empathy.

Compliance Monitoring

Configure a number of compliance questions and use AI to flag when calls do not contain specific keywords or phrases, ensuring adherence to industry regulations like GDPR, with real-time email alerts.

Simple Configuration

Configure multiple Quality Monitoring campaigns for different types of inbound and outbound call. DigiDesk enables you to easily define each quality or compliance question using advanced AI.

Tabular View

Review all quality scoring records through a dedicated tabular view, with options to filter by campaign, team, agent etc. Easily order results by total score to identify low scoring calls to investigate further.

Analysis View

Create a range of real-time dashboards to monitor quality scores, broken down by individual campaign, team or agent. A dedicated Agent Performance widget will display a league table of agent performance.

Quality Reporting

Choose from a range of reports to monitor and compare team and agent performance. All reports can be viewed online, as PDF or as CSV files. All reports can be saved and scheduled to deliver via email.

Live Chat

Trustpilot Management

Live Chat

Trustpilot Management

Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

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We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.