t. 03300 200 499
e. info@digi-desk.co.uk
Easily set up and manage your own Quality Monitoring campaign, using AI to measure and score agent performance based on key areas such as communication skills, call handling and agent empathy.
Configure a number of compliance questions and use AI to flag when calls do not contain specific keywords or phrases, ensuring adherence to industry regulations like GDPR, with real-time email alerts.
Configure multiple Quality Monitoring campaigns for different types of inbound and outbound call. DigiDesk enables you to easily define each quality or compliance question using advanced AI.
Review all quality scoring records through a dedicated tabular view, with options to filter by campaign, team, agent etc. Easily order results by total score to identify low scoring calls to investigate further.
Create a range of real-time dashboards to monitor quality scores, broken down by individual campaign, team or agent. A dedicated Agent Performance widget will display a league table of agent performance.
In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…
The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…
DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.
Wilson House, 2 Lorne Park Rd
Bournemouth, Dorset, BH1 1JN
Digidesk © 2023 All Rights Reserved
Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.
Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.
We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
Simply submit your details below to get the ball rolling…
We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
