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Book your 30 minute tour of DigiDesk, today

Introducing AI-Voice Bots

Welcome to the next generation of AI-powered conversational Voice Bots, designed to manage a range of voice-based applications.

Work Smarter with DigiDesk Voice Bots

DigiDesk Voice Bots use advanced conversational AI, combining natural language processing and voice synthesis to truly understand your customers, deliver excellent service, improve efficiency and achieve a strong return on investment.

Got a question? Click here

Multiple Applications

Your DigiDesk Voice Bot can manage multiple use cases, from a pre-call ID&V (Identification & Verification) solution to full self-service applications for managing simple requests like updating contact details.

Conversational NLP

DigiDesk Voice Bots combine conversational AI (Artificial Intelligence) and NLP (Natural Language Processing) with defined workflows and rules to manage a wide range of customer interactions seamlessly.

Flexible Set Up

Within DigiDesk, you can easily configure anything from a simple pre-call solution to capture a customer’s name and account number, to a complete pre-call ID&V solution with full data verification checks.

Full Audit Trail

DigiDesk provides a full audit trail for every Voice Bot interaction. For example, if the Voice Bot performs ID&V, you can track every verification attempt with a clear Yes/No result for each verification field.

Delivery to Agent

A key feature of our Voice Bot solution is seamless delivery of information to agents as calls are presented. For example, ID&V calls will display a verified/not-verified flag and display all the verification field details.

Multiple Languages

Our Voice Bot technology supports 30+ languages, including English, German, French, Spanish, Japanese, and more. This allows our clients to serve a global audience with a diverse range of languages and accents.

Live Chat

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Trustpilot Management

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Live Chat

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Trustpilot Management

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Leading with Compassion

October 6, 2025
Agent Performance

DigiDesk Introduces Integrated VoiceBots for pre-call ID&V and other Solutions

July 28, 2025
Agent Performance Cloud Contact Centre Voice of the Customer

Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Read the full case study

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

Read the full case study
The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsNestle | Purina
“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”
Alex CheshireThe Money Advice Trust
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DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

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Bournemouth, Dorset, BH1 1JN

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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsHead of Consumer Engagement
“We trialled a number of social media platforms before coming across the DigiDesk product. I have to say that their understanding of our specific requirement was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"
Paul RidgewayHead of Merchandising
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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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