Introducing AI-Powered DigiDesk Bots
DigiDesk Bots are AI-powered solutions designed to automatically respond to customer inquiries, ensuring round-the-clock service (24/7) while working alongside your support agents to deliver an exceptional customer experience. Leveraging advanced generative AI and Natural Language Processing (NLP), our bots interpret a wide variety of customer queries and provide conversational responses based on a well-defined knowledge […]
Creating Consistency Across Multiple Contact Channels
The key to DigiDesk’s success has been consistency; no matter which channel a customer chooses to use to contact your business, the platform offers a consistent set of MI (Management Information) and a consistent agent experience. Whether it’s a voice call or a digital contact, the Analysis and Supervisor Dashboard sections of DigiDesk provide the […]
WhatsApp 24-hour Rule: What is it? And how to manage it effectively…
WhatsApp provides a fantastic opportunity for businesses to provide customer service at scale to over 2 billion users. But, it also provides a unique challenge to customer service teams – how to manage the WhatsApp 24-hour Rule. What is the WhatsApp 24-hour Rule? Essentially, whenever a customer messages your business via WhatsApp, a 24-hour session […]
Managing Customer Conversations at Scale via WhatsApp Business
Customer Engagement is Evolving People around the world use messaging apps to talk to friends and family every day. They want that same experience when they need to connect with a business. WhatsApp Business enables businesses to engage with customers in a way that’s personal, convenient and hugely popular. Two billion monthly users are on […]
7 Top Tips on using WhatsApp for Customer Service
Using WhatsApp for Customer Service WhatsApp is the world’s third-most-used social media platform, with over two billion users. It has more than double the user base of Facebook Messenger. But, perhaps more importantly, people like and trust WhatsApp and it’s the favourite messaging platform for the 16 to 64 age group. Research shows that 80% […]
DigiDesk’s Dynamic FAQs into Live Chat
FAQs into Live Chat If you’re looking to encourage self-service, but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to encourage self-service, so users can access contextually relevant help articles without having to leave the page. Every question answered Site visitors will be presented […]
Puzzel Meets DigiDesk CSAT
Free CSAT Trial Account for Puzzel Partners As a Puzzel Marketplace parter, we’re offering a free DigiDesk CSAT (Customer Satisfaction) trial account to all Puzzel partners. Our CSAT solution is fully integrated with Puzzel to offer post-interaction surveys via a dedicated Puzzel ‘widget’. All customer scores and comments are delivered to the platform in real-time, […]
A Consistent Agent Experience With Universal Queue
Using Universal Queue to create a consistent agent experience All customer contacts, across Voice, Email, Chat, Social Media and Online Review channels, enter our platform through a universal queue. Using DigiDesk’s advanced workflow, these multi-channel contacts are distributed across a team of multi-skilled agents. Consistency across every channel DigiDesk’s engagement console ensures the agent experience […]
Dynamic FAQs into Live Chat
FAQs into Chat If you want to encourage self-service but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to promote self-service, so users can access contextually relevant help articles without leaving the page. Every Question Answered Site visitors will be presented with the most […]
Using DigiDesk To Manage Trustpilot Reviews Effectively
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