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Monitor the social sphere for brand mentions across multiple channels, including Twitter, Facebook, YouTube, Instagram, Google+ and more; with the ability to ‘listen’ for mentions across the wider web, forums and review sites.
Enhance your social media management with ‘workflow’ to identify key mentions, before prioritising & assigning to specific teams or agents. Workflow also identifies key words / phrases and high authority posts, to improve response time.
KPIs are available at agent and supervisor level, showing live stats on volume, completion rate and performance against an SLA. There are also daily, weekly and monthly reports tracking team and agent performance.
In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…
The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…
DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.
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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.
Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.
We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
Simply submit your details below to get the ball rolling…
We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
