[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849643860{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Joined Up Thinking” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Creating Consistency Across Channel” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;”]The key to DigiDesk’s success has been consistency; no matter which channel a customer chooses to use to contact your business, the platform offers a consistent set of MI (Management Information) and a consistent agent experience.
Whether it’s a voice call or a digital contact, the Analysis and Supervisor Dashboard sections of DigiDesk provide the same level of powerful real-time monitoring and an almost identical set of KPIs (Key Performance Indicators).
Even more importantly, the agent experience is consistent across voice, email, chat and social media channels. This means agents can easily ‘blend’ across channel to answer, engage and respond to customers consistently and effectively.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1612280860795{padding-top: 10px !important;padding-bottom: 35px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Analysis” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Whether it’s a voice or digital contact, track the volume of all contacts across channel, the sentiment of each contact, monitor individual mentions and view a range of other ‘widgets’ in real-time.[/ultimate_heading][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1612280473572{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” bg_color_value=”#000000″ css=”.vc_custom_1612289083408{margin-top: 20px !important;padding-top: 35px !important;padding-bottom: 70px !important;}”][vc_column css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Analysis” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Whether it’s a voice or digital contact, track the volume of all contacts across channel, the sentiment of each contact, monitor individual mentions and view a range of other ‘widgets’ in real-time.[/ultimate_heading][vc_empty_space height=”15px”][vc_column_text][/vc_column_text][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1612884217041{padding-top: 60px !important;padding-bottom: 60px !important;}” bg_color_value=”#ffffff”][vc_column width=”1/2″ css=”.vc_custom_1612281389475{padding-right: 8% !important;}”][vc_column_text]
[/vc_column_text][/vc_column][vc_column width=”1/2″][ultimate_heading main_heading=”Supervisor Dashboard” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Track a consistent set of KPIs (Key Performance Indicators) across channel, to include volume of contacts, average response times and performance against a defined SLA (Service Level Agreement).[/ultimate_heading][/vc_column][/vc_row][vc_row content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1612884316528{padding-top: 50px !important;padding-bottom: 50px !important;}” bg_color_value=”#ffffff”][vc_column][ultimate_heading main_heading=”3. Supervisor Dashboard” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]DigiDesk has a dedicated supervisor dashboard which monitors a range of KPIs (Key Performance Indicators). Track how many reviews have come in, how many are assigned to agents, how many have been completed and check overall performance against a defined SLA (Service Level Agreement).[/ultimate_heading][vc_empty_space height=”25px”][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1612281554954{margin-top: 50px !important;padding-top: 20px !important;padding-bottom: 25px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Agent Workplace” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Agents can track their own performance statistics and manage customer contacts, across channel, with a consistent experience to answer, reply and respond to customers effectively.[/ultimate_heading][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1612281497536{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” bg_color_value=”#000000″ css=”.vc_custom_1612884264694{margin-top: 25px !important;padding-top: 35px !important;padding-bottom: 40px !important;}”][vc_column css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Agent Workplace” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Agents can track their own performance statistics and manage customer contacts, across channel, with a consistent experience to answer, reply and respond to customers effectively.[/ultimate_heading][vc_empty_space height=”25px”][vc_column_text][/vc_column_text][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1612885260731{margin-top: 10px !important;padding-bottom: 10px !important;}” bg_color_value=”#ffffff”][vc_column width=”1/2″ css=”.vc_custom_1612884555054{padding-right: 8% !important;}”][ultimate_modal modal_on=”custom-selector” modal_on_selector=”.form” modal_size=”container” modal_style=”overlay-fade” overlay_bg_opacity=”80″ content_bg_color=”#ffffff” header_bg_color=”#ffffff” img_size=”16″ img_close_background_color=”#239490″ close_icon_position=”popup-edge-top-right”][dhvc_form id=”318″][/ultimate_modal][vc_column_text]
[/vc_column_text][row_separator location=”bottom” scale=”0.4″ color1=”” color2=”” color3=”#ffffff”][/vc_column][vc_column width=”1/2″][ultimate_heading main_heading=”Audit Trail & Reports” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Every customer contact and agent interaction is stored in a comprehensive audit trail, with a range of multi-channel reports to monitor performance and provide powerful text analytics.[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1612885223342{margin-top: 20px !important;padding-bottom: 30px !important;}” bg_color_value=”#ffffff”][vc_column css=”.vc_custom_1612884555054{padding-right: 8% !important;}”][ultimate_heading main_heading=”Audit Trail & Reports” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Every customer contact and agent interaction is stored in a comprehensive audit trail, with a range of multi-channel reports to monitor performance and provide powerful text analytics.[/ultimate_heading][vc_empty_space height=”15px”][vc_column_text][/vc_column_text][row_separator location=”bottom” scale=”0.4″ color1=”” color2=”” color3=”#ffffff”][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^962|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/section-bg.jpg|caption^null|alt^null|title^section-bg|description^null” parallax_sense=”15″ ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1612885470342{margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 90px !important;}”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1611661073745{padding-right: 22% !important;padding-left: 22% !important;}”][ultimate_heading main_heading=”Start A Conversation That Matters” main_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_font_size=”desktop:33px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_font_size=”desktop:20px;” main_heading_style=”font-weight:800;” main_heading_margin=”margin-bottom:15px;” sub_heading_style=”font-weight:500;” sub_heading_line_height=”desktop:30px;”]Book a tour of the DigiDesk’s platform, today[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_empty_space height=”25px”][vc_row_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][ult_buttons btn_title=”Click here to begin” btn_link=”url:%23|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-block” btn_title_color=”#239490″ btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”#239490″ btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ btn_font_size=”desktop:16px;” css_adv_btn=”.vc_custom_1611672380323{margin-bottom: 0px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ btn_font_style=”font-weight:500;” el_class=”form”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^962|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/section-bg.jpg|caption^null|alt^null|title^section-bg|description^null” bg_image_repeat=”no-repeat” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1611672557624{margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 45px !important;}”][vc_column][ultimate_heading main_heading=”Start A Conversation That Matters” main_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_font_size=”desktop:33px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_font_size=”desktop:20px;” main_heading_style=”font-weight:800;” main_heading_margin=”margin-bottom:15px;” sub_heading_style=”font-weight:500;” sub_heading_line_height=”desktop:30px;”]Book a tour of the DigiDesk’s platform, today[/ultimate_heading][vc_empty_space height=”20px”][ult_buttons btn_title=”Click here to begin” btn_link=”url:%23|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-large” btn_title_color=”#239490″ btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”#239490″ btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ btn_font_size=”desktop:16px;” css_adv_btn=”.vc_custom_1611770996608{margin-bottom: 0px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ btn_font_style=”font-weight:700;” el_class=”form”][/vc_column][/vc_row]
