[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null” bg_image_repeat=”no-repeat”][vc_column css=”.vc_custom_1614846868174{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Comparing Multi-Channel CSAT Campaigns” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”How To Measure And Compare CSAT Across Multiple Channels” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]Customers have a wide choice of channels to chose from when it comes to contacting companies. From more traditional voice and email channels, to the increasingly popular and effective online channels, like Live Chat, social media and online review sites, etc.
So, isn’t it important to measure and compare CSAT, across all of your primary contact channels? To capture customer feedback across voice, email, chat, social media and third-party review channels? To develop actionable insight to feedback into the customer service team and enhance the customer experience?[/ultimate_heading][ult_buttons btn_title=”Click to view the DigiDesk CSAT Promo…” btn_link=”url:https%3A%2F%2Fdigi-desk.co.uk%2Fmulti-channel-csat-surveys%2F|title:Multi-Channel%20CSAT||” btn_size=”ubtn-custom” btn_padding_left=”0″ btn_title_color=”#239490″ btn_bg_color=”” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#ffffff” icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” css_adv_btn=”.vc_custom_1615283980195{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ btn_font_style=”font-weight:700;” btn_font_size=”desktop:16px;” el_class=”video”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1615279746855{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Cross-Channel Insight & Analysis” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=”” sub_heading_margin=”margin-bottom:10px;”]DigiDesk enables companies to track customer feedback, in real-time, across each and every customer touch point. We capture customer scores, verbatim comments and online reviews, across voice, email, chat, social media, SMS, web, and third-party review sites, which is fed directly into our live wallboards, for low-level analysis.[/ultimate_heading][ultimate_heading heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]
- Track multi-channel agent performance via a Live league table(s)
- Monitor popular metrics such as CSAT, NPS, CES and Online Reviews (read our post dedicated to CSAT, NPS, CES and other important metrics)
- Stream real-time verbatim comments and reviews across all channels
[/ultimate_heading][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1612279313034{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” bg_color_value=”#000000″ css=”.vc_custom_1612260012076{margin-top: 20px !important;padding-top: 15px !important;padding-bottom: 25px !important;}”][vc_column css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Cross-Channel Insight & Analysis” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=”” sub_heading_margin=”margin-bottom:5px;”]DigiDesk enables companies to track customer feedback, in real-time, across each and every customer touch point. We capture customer scores, verbatim comments and online reviews, across voice, email, chat, social media, SMS, web, and third-party review sites, which is fed directly into our live wallboards, for low-level analysis.[/ultimate_heading][ultimate_heading heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]
- Gamification – Track multi-channel agent performance via a Live league table(s)
- Key Metrics – Monitor popular metrics such as CSAT, NPS, CES and Online Reviews (read our post dedicated to CSAT, NPS, CES and other important metrics)
- Live Feedback – Stream real-time verbatim comments and reviews across all channels
[/ultimate_heading][vc_column_text][/vc_column_text][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#ffffff” css=”.vc_custom_1615282855747{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1612281389475{padding-right: 8% !important;}”][vc_column_text]
[/vc_column_text][/vc_column][vc_column width=”1/2″][ultimate_heading main_heading=”Sentiment & Textual Analysis” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=”” sub_heading_margin=”margin-bottom:10px;”]As well as monitoring multiple CSAT metrics across voice and digital channels, we also analyse customer comments and online reviews. We use advanced sentiment and textual analysis to identify positive and negative comments and deliver a range of powerful text analytics, highlighting keywords/phrases and trending topics, via our live wallboards.[/ultimate_heading][ultimate_heading heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]
- Monitor customer comments in real-time, across voice and digital channels, including third-party review sites, such as Trustpilot and Feefo.
- Configure keyword tables used to track a range of specific topics
- Monitor word clouds to outline unscripted, trending keywords and phrases in real-time.
[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1615282041616{padding-top: 50px !important;padding-bottom: 50px !important;}” bg_color_value=”#ffffff”][vc_column][ultimate_heading main_heading=”Sentiment & Textual Analysis” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]As well as monitoring multiple CSAT metrics across voice and digital channels, we also analyse customer comments and online reviews. We use advanced sentiment and textual analysis to identify positive and negative comments and deliver a range of powerful text analytics, highlighting keywords/phrases and trending topics, via our live wallboards.[/ultimate_heading][ultimate_heading heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=”” sub_heading_margin=”margin-bottom:5px;”]
- Monitor customer comments in real-time, across voice and digital channels, including third-party review sites, such as Trustpilot and Feefo.
- Quickly identify positive, negative and neutral sentiment.
- Configure keyword tables used to track a range of specific topics
- Monitor word clouds to outline unscripted, trending keywords and phrases in real-time.
[/ultimate_heading][vc_empty_space height=”15px”][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” bg_color_value=”#000000″ css=”.vc_custom_1615283166895{padding-top: 50px !important;padding-bottom: 60px !important;}”][vc_column][row_separator flip=”1″ scale=”0.5″ color1=”” color2=”” color3=”#000000″][ultimate_heading heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” margin_design_tab_text=””]Create multiple live views for specific areas of your business, across the contact centre and customer service teams. Choose from a range of on-demand analysis, performance, engagement and comparison reports, to provide up-to-the-minute actionable insight at your finger tips and receive powerful, real-time feedback, across your voice and digital channels![/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:30px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]If you’re looking to maximise the effectiveness of your CSAT surveys or want to know more about our online review management tool, then reach out and get in touch. We’d love to hear from you!![/ultimate_heading][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.2)” css=”.vc_custom_1612282685304{margin-top: 20px !important;}”][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^962|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/section-bg.jpg|caption^null|alt^null|title^section-bg|description^null” parallax_sense=”15″ ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1611672340752{margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 90px !important;}”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1611661073745{padding-right: 22% !important;padding-left: 22% !important;}”][ultimate_heading main_heading=”Start A Conversation That Matters” main_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_font_size=”desktop:33px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_font_size=”desktop:20px;” main_heading_style=”font-weight:800;” main_heading_margin=”margin-bottom:15px;” sub_heading_style=”font-weight:500;” sub_heading_line_height=”desktop:30px;”]Book your 30 minute tour of DigiDesk, today[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_empty_space height=”25px”][vc_row_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][ult_buttons btn_title=”Click here to begin” btn_link=”url:%23|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-block” btn_title_color=”#239490″ btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”#239490″ btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ css_adv_btn=”.vc_custom_1614788571567{margin-bottom: 0px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ btn_font_style=”font-weight:500;” el_class=”form” btn_font_size=”desktop:16px;”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^962|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/section-bg.jpg|caption^null|alt^null|title^section-bg|description^null” bg_image_repeat=”no-repeat” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1611768413224{margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 45px !important;}”][vc_column][ultimate_heading main_heading=”Start A Conversation That Matters” main_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_font_size=”desktop:33px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_font_size=”desktop:20px;” main_heading_style=”font-weight:800;” main_heading_margin=”margin-bottom:15px;” sub_heading_style=”font-weight:500;” sub_heading_line_height=”desktop:30px;”]Book your 30 minute tour of DigiDesk, today[/ultimate_heading][vc_empty_space height=”20px”][ult_buttons btn_title=”Click here to begin” btn_link=”url:%23|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-large” btn_title_color=”#239490″ btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”#239490″ btn_color_border_hover=”#239490″ btn_border_size=”1″ 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