t. 03300 200 499
e. info@digi-desk.co.uk
Track customer comments, across multiple languages, with the opportunity to automatically translate all text into English. Any foreign language comment will still have a country flag to instantly switch between native and English text.
Our automated sentiment engine is primarily based on English text. But, through translation of foreign language comments, we can now offer accurate sentiment analysis for all multi-lingual reviews and comments.
Through translation, we now offer our full range of Word Clouds and Key Word tracking widgets for multi-lingual campaigns and foreign languages. Easily review and compare text analytics, with support for over 100 languages.
Depending on settings, agents can review all customer comments in English, whilst still being able to switch seamlessly to the foreign text. Agents can even craft replies in English and click a ‘Translate’ option to reply to customers natively.
All of our standard Reports will enable the user to review comments, across multiple languages, in a default of English text. Alternatively, the user can select from a filter to still display the native, foreign language comments.
In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…
The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…
DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.
Wilson House, 2 Lorne Park Rd
Bournemouth, Dorset, BH1 1JN
Digidesk © 2023 All Rights Reserved
Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.
Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.
We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
Simply submit your details below to get the ball rolling…
We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
