CSAT Survey Solution

DigiDesk’s innovative white-label CSAT Surveys deliver real-time VoC insight, with advanced multilingual sentiment & text analytics

Customer Satisfaction Solutions

We work with a range of partners to deliver class-leading white-label CSAT solutions through the DigiDesk platform, with simple integration & setup, powerful campaign management, self-care campaigns, on-demand reporting, and more

Seamless Integration

Integration with DigiDesk is quick and simple. Once we receive survey data, DigiDesk manages the invite process across channels, such as SMS and Email, with full tracking via our audit trail.

Fully Customisable

Our CSAT campaigns, real-time wallboards, and on-demand reports are fully customisable to ensure alignment with any brand guidelines and/or domain specific requirements, etc.

Self-Care Campaigns

Voice and digital surveys can be set up and maintained, self-care. Configuration is intuitive & flexible, with a range of question types and design options. User guides and tutorials are available online.

Multi-Channel Surveys

Measure VoC feedback across Voice, SMS, Email, Chat, Social media, Web, and Trustpilot, through DigiDesk. Campaigns can be configured for post-interaction or managed via bulk uploads.

Real-Time Insight

Campaign data is delivered to our customisable wallboards in real-time. Live views can be configured to monitor multi-channel, multilingual VoC, with 20+ different CSAT widgets available.

On-Demand Reporting

Offer a wide range of on-demand CSAT performance & analysis reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.