Social Media Management

DigiDesk’s powerful automation can identify influencers and key mentions, before prioritising & assigning to specific teams or agents.

Social Customer Service Solution

Help clients monitor their social media channels with a wide-range of real-time wallboards and respond to social mentions with innovative engagement options through DigiDesk’s Agent Workplace.

A Powerful USP

Add real value through DigiDesk’s social media monitoring and analysis solution. Track Twitter and Facebook activity through a range of real-time wallboards, with advanced engagement options.

Fully Customisable

DigiDesk’s real-time wallboards and on-demand reports are fully customisable, to ensure alignment with any brand guidelines and/or domain specific requirements your clients may have.

Self-Care Setup

Easily connect Twitter and Facebook owned accounts to DigiDesk. Configuration is intuitive & flexible, with a range of customisable settings. User guides & tutorials are available online.

Real-Time Insight

Monitor multi-channel social activity in real-time via a range of dedicated widgets, tracking volume of mentions, social influencers, advanced sentiment & text analytics, and more.

Intelligent Automation

Offer powerful automation to manage social media activity effectively. Engage through Agent Workplace, with real-time performance tracking and logging for every interaction.

On-Demand Reporting

Offer a wide range of on-demand reputation management reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.