Why WhatsApp Works
1. Customers actually reply
WhatsApp has a 98% open rate, and most messages are read within minutes. It’s the quickest and most reliable way to reach customers.
2. It feels human
Customers use WhatsApp every day, so conversations with businesses feel natural and familiar.
Through DigiDesk, agents can send messages, photos, videos, files and personalised updates, all from a single unified workspace.
3. It fits perfectly into omnichannel journeys
A customer might start on WhatsApp, switch to a phone call, then receive updates or reminders automatically afterwards.
With DigiDesk, every channel is connected: voice, email, WhatsApp, web chat, social, and SMS, so customers never need to repeat themselves.
Automation Makes WhatsApp Even More Powerful
With DigiDesk’s automation and AI tools, WhatsApp becomes your fastest and smoothest service channel.
Use it to:
Send instant automated replies
Route customers to the right team
Share updates and reminders automatically
Summarise conversations with AI
Trigger post-interaction CSAT surveys
This reduces pressure on agents and gives customers faster answers.
The Results Businesses Are Seeing
Companies using WhatsApp through DigiDesk are achieving:
Faster resolutions
Lower call volumes
Higher customer satisfaction
More engaged teams
Across retail, financial services, healthcare, logistics, education and more, WhatsApp is rapidly becoming the preferred support channel.
DigiDesk Makes WhatsApp Service Simple
If your business is ready to embrace a message-first approach to customer service, WhatsApp is the perfect place to start. DigiDesk gives you everything you need to deliver fast, secure and connected support at scale.
