t. 0330 998 0000
e. info@digi-desk.co.uk
t. 03300 200 499
e. info@digi-desk.co.uk

How to manage WhatsApp for Customer Service at scale

The WhatsApp Business App was originally created for small businesses, with a low number of support requests. It is designed to be used on a single device, which is perfect for smaller organisations looking to manage a low volume of customer enquiries. But, WhatsApp Business also has an Application Programming Interface (API) for larger organisations, […]

UKCCF Midlands Networking Event

Our product director, Luke Porter, will be speaking at the UKCCF’s Midlands Networking Event on the 10th November in Leicester. Luke will be talking about Contact Centres and why they should embrace WhatsApp as a contact channel. WhatsApp has over 2 billion users worldwide. It is a trusted messaging platform, which presents a great opportunity […]

Why Businesses Must Embrace WhatsApp as a Contact Channel

I was at a conference last week and the speaker outlined the opportunity for WhatsApp as a contact channel perfectly. He said, ‘my mum is on Facebook, my dad is on Twitter, my kids are on TikTok and Instagram. But, they are ALL on WhatsApp. That’s the opportunity that businesses need to tap into as […]

WhatsApp 24-hour Rule: What is it? And how to manage it effectively…

WhatsApp provides a fantastic opportunity for businesses to provide customer service at scale to over 2 billion users. But, it also provides a unique challenge to customer service teams – how to manage the WhatsApp 24-hour Rule. What is the WhatsApp 24-hour Rule? Essentially, whenever a customer messages your business via WhatsApp, a 24-hour session […]

Managing Customer Conversations at Scale via WhatsApp Business

Customer Engagement is Evolving People around the world use messaging apps to talk to friends and family every day. They want that same experience when they need to connect with a business. WhatsApp Business enables businesses to engage with customers in a way that’s personal, convenient and hugely popular. Two billion monthly users are on […]

7 Top Tips on using WhatsApp for Customer Service

Using WhatsApp for Customer Service WhatsApp is the world’s third-most-used social media platform, with over two billion users. It has more than double the user base of Facebook Messenger. But, perhaps more importantly, people like and trust WhatsApp and it’s the favourite messaging platform for the 16 to 64 age group. Research shows that 80% […]

DigiDesk's Partner Portal...

Video Tutorials On-Demand

Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

Getting in touch is easy...

How can we help?

Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

If you’d prefer to engage via Whatsapp, scan the QR code below or launch this link on your mobile device.

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

Main Menu...
Main Menu...
Start a conversation that matters...

Book Your Tour of DigiDesk

Simply submit your details below to get the ball rolling…

Partner Solutions...

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.