A Business Case for Trustpilot
Trustpilot is a public channel and, as such, needs to be managed effectively much like public social media channels. If you get a positive review, you should respond promptly to say ‘thank you’. And if you get a negative review, it’s even more important to have the resource in place to respond appropriately.
DigiDesk’s integration with Trustpilot enables you to respond automatically to positive reviews, with a range of tailored responses. This allows your team to focus on responding to negative reviews manually. And, we have a range of features to ensure your auto response is not seen as robotic or canned.
Intelligent Auto Replies
Range of Auto-Replies
Configurable Delay to Auto-Replies
For each DigiDesk account, we can create a configurable ‘delay’ to auto replies. For example, this may be set from 15 minutes to 60 minutes. DigiDesk will then send the auto reply, randomly, within the defined period. Once again, this feature is designed to avoid the perception of automated, robotic replies to customers.
Multilingual Replies
The Business Case
Typical cost saving on 1,000 Trustpilot reviews, per month:
- 1,000 Reviews | Based on 1,000 Trustpilot reviews, per month
- 700 Auto-Replies | Based on 70% of reviews @ 4-5 stars, with auto replies
- Saving 60 Hours | Based on an average handle time of 5 minutes, per review
- Saving £1,400 | Based on an average cost of £2 per interaction, per month
Based on the typical example above, by using intelligent auto replies through DigiDesk, there could be a £16,800 cost saving, per annum. With your team able to apply more focus on managing negative reviews, you should also see a much-enhanced overall customer experience. We feel that this all adds up to a very compelling business case!
To find out more about our intelligent auto-replies, and how you could build a business case to work with DigiDesk, please get in touch with us here…
