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Book your 30 minute tour of DigiDesk, today

DigiDesk Bots

Welcome to the next generation of AI-powered bots that can automate and resolve customers’ issues across digital channels.

Work Smarter With DigiDesk Bots

DigiDesk Bots are powered by artificial intelligence to automatically respond to customer queries, deliver more responsive customer service and work alongside your agents to provide the best possible customer experience.

Got a question? Click here

24/7 Self Service

Your DigiDesk Bot can be available 24/7 to handle customer support requests. You can reduce, or even eliminate, the time your customers have to wait for assistance by providing automated support using bots.

Conversational NLP

DigiDesk Bots use generative AI (Artificial Intelligence) and NLP (Natural Language Processing) to interpret a range of customer support requests and provide conversational replies from a clearly defined knowledge base.

Agent Escalation

If the Bot does not understand the question, it will ask the customer to rephrase. If it can’t answer the question, it will say so. At all times, the DigiDesk Bot will offer an escalation path to an agent or alternate channel.

Simple Set Up

With DigiDesk, you can have a powerful AI-powered bot within minutes. Simply define a knowledge base, configure the control messages and your bot can be live across channels like WhatsApp, Facebook and Instagram.

Live Text Analytics

DigiDesk provides real-time text analytics, showing all customer messages in a comments style widget. You can monitor sentiment, track a range of key topics and drill down into a word cloud of keywords and phrases.

Powerful Reporting

Every self-service resolution from the bot is tracked and reportable. Every agent escalation is tracked and reportable. There are a range of reports to help track, manage and improve your DigiDesk Bot over time.

WhatsApp for Business

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Trustpilot Management

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WhatsApp Solution

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Trustpilot Management

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December 3, 2024
Cloud Contact Centre Voice of the Customer

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December 18, 2024
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December 10, 2024
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Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Read the full case study

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

Read the full case study
The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsNestle | Purina
“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”
Alex CheshireThe Money Advice Trust
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DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

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Wilson House, 2 Lorne Park Rd
Bournemouth, Dorset, BH1 1JN

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Video Tutorials On-Demand

Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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How can we help?

Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

If you’d prefer to engage via Whatsapp, scan the QR code below or launch this link on your mobile device.

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsHead of Consumer Engagement
“We trialled a number of social media platforms before coming across the DigiDesk product. I have to say that their understanding of our specific requirement was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"
Paul RidgewayHead of Merchandising
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Partner Solutions...

Dedicated Partner Solutions

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

Register your interest
Cloud Contact Centre Solution

Supported Channels

Voice Solutions

Digital Solutions