Live Chat

Simultaneous sessions across multiple accounts, with live agent KPIs and SLAs

Live Chat

Simultaneous sessions across multiple accounts, with live agent KPIs and SLAs

Real-Time Analysis

DigiDesk has a comprehensive range of real-time widgets and reports, used to track the volume of inbound chats, the number of chats connected, queued, answered, missed and abandoned.

Key Performance Indicators

Monitor a range of Key Performance Indicators (KPIs), to include total chats, chats answered, chats missed, average chat duration and SLAs… all broken down by individual agent.

Agent Workplace

Agents can review details about the chat journey, customer record, conversation history, and any notes attributed to the customer. Chats can then be tagged and marked as completed.

Intelligent Distribution

Different chat types can be intelligently routed to specific teams and agents, with the highest skill setting. Agents can manage multiple simultaneous sessions, across multiple accounts.

Advanced Features

Agents benefit from a preview of customer typing and ability to choose from a range of auto replies or short cut replies. Supervisors can monitor all current live chat sessions in real-time.

Audit Trail & Reports

A full audit trail of all customer chats and agent responses is available, with agent and performance reports. All reports can be viewed online, as PDF or CSV and delivered via scheduled reports.

Real-Time Analysis

DigiDesk has a comprehensive range of real-time widgets and reports, used to track the volume of inbound chats, the number of chats connected, queued, answered, missed and abandoned.

Key Performance Indicators

Monitor a range of Key Performance Indicators (KPIs), to include total chats, chats answered, chats missed, average chat duration and SLAs… all broken down by individual agent.

Agent Workplace

Agents can review details about the chat journey, customer record, conversation history, and any notes attributed to the customer. Chats can then be tagged and marked as completed.

Intelligent Distribution

Different chat types can be intelligently routed to specific teams and agents, with the highest skill setting. Agents can manage multiple simultaneous sessions, across multiple accounts.

Advanced Features

Agents benefit from a preview of customer typing and ability to choose from a range of auto replies or short cut replies. Supervisors can monitor all current live chat sessions in real-time.

Audit Trail & Reports

A full audit trail of all customer chats and agent responses is available, with agent and performance reports. All reports can be viewed online, as PDF or CSV and delivered via scheduled reports.

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

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