t. 03300 200 499
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Receive real-time alerts, based on specific criteria, and respond to customer reviews effectively through the platform. Set up workflow to auto reply to positive reviews and prioritise negative reviews for a quick individual response.
Choose from a range of real-time widgets, such as word clouds, to highlight trending (positive and negative) keywords. Create and manage keyword tables, which match multiple keywords and phrases, to track specific topics.
Every customer review runs through our sentiment engine, checking for thousands of positive and negative keywords, to calculate an overall sentiment score for each review. Sentiment can be tracked in real-time widgets and reports.
Our online review management solution accesses raw review data from DigiDesk’s Data Overview. Users can filter by date, review type, score, sentiment, or even specific keywords. Any subset of data can be exported in CSV format.
A series of reports are available featuring key metrics, sentiment analysis and a range of text analytics. All reports can be viewed online, as PDF or CSV and can be scheduled to deliver your data on a daily, weekly or monthly basis.
In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…
The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…
DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.
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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.
Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.
We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
Simply submit your details below to get the ball rolling…
We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
