FAQs into Live Chat
If you’re looking to encourage self-service, but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to encourage self-service, so users can access contextually relevant help articles without having to leave the page.
Every question answered
Site visitors will be presented with the most relevant sub-set of articles, based on contextual mapping of web page content. But, if the article does not answer their query, we can offer a ‘live chat’ option.
Empowering your agents
Within DigiDesk, we track every visitor, every article viewed and even every search term entered to provide powerful real-time analysis of your FAQs visitors. But, we also use this tracking to provide that information to your live chat agents. At point of answer, your agents will know every article a web visitor has viewed prior to the chat session.
Everyone's a winner
By integrating these two modules into DigiDesk, we feel that your website visitors have the best opportunity to access relevant help articles and self-serve. But, if they do need to contact an agent, our integrated chat channel will provide the very best level of customer service. It’s a win for the customer and a win for the contact centre!
For more ingformation about our FAQs into Live Chat solution, please consider contacting us here to arrange a quick Webex and an overview of how DigiDesk can help you to manage your digital channels more effectively.
