Managing Customer Conversations at Scale via WhatsApp Business
Customer Engagement is Evolving People around the world use messaging apps to talk to friends and family every day. They want that same experience when they need to connect with a business. WhatsApp Business enables businesses to engage with customers in a way that’s personal, convenient and hugely popular. Two billion monthly users are on […]
7 Top Tips on using WhatsApp for Customer Service
Using WhatsApp for Customer Service WhatsApp is the world’s third-most-used social media platform, with over two billion users. It has more than double the user base of Facebook Messenger. But, perhaps more importantly, people like and trust WhatsApp and it’s the favourite messaging platform for the 16 to 64 age group. Research shows that 80% […]
Accessible CSAT Surveys from DigiDesk
Welcome to Accessible CSAT Surveys from DigiDesk Over the past few months, we have had a number of clients enquire about introducing WCAG 2.1 compliant CSAT (Customer Satisfaction) surveys. When you consider how important aesthetics are to DigiDesk surveys, this was quite a challenge. However, we fully understand the necessity to consider the needs of […]
How DigiDesk helped Comdata improve their client’s management of Trustpilot by 75%.
How DigiDesk helped Comdata In this case study, we’ll go through why Eaglemoss chose to work with Comdata and how, by using the DigiDesk platform, they were able to respond to Trustpilot reviews more effectively and benefit from advanced sentiment analysis and powerful text analytics. Eaglemoss is the world’s leading partwork publisher and licensed collectable […]
Why Outsourcers Should Manage Trustpilot
It’s Essential To Manage Trustpilot Effectively In today’s digital age, brand reputation is everything. Trustpilot is the world’s leading review platform, where consumers share over 3 million reviews per month. Research shows, over 93% of consumers read reviews before buying online from an unfamiliar company. And over 90% of online shoppers have chosen not to […]
DigiDesk’s Dynamic FAQs into Live Chat
FAQs into Live Chat If you’re looking to encourage self-service, but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to encourage self-service, so users can access contextually relevant help articles without having to leave the page. Every question answered Site visitors will be presented […]
Puzzel Meets DigiDesk CSAT
Free CSAT Trial Account for Puzzel Partners As a Puzzel Marketplace parter, we’re offering a free DigiDesk CSAT (Customer Satisfaction) trial account to all Puzzel partners. Our CSAT solution is fully integrated with Puzzel to offer post-interaction surveys via a dedicated Puzzel ‘widget’. All customer scores and comments are delivered to the platform in real-time, […]
A DigiDesk Success Story
DigiDesk & Comdata: A Success Story Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now, this has been done natively within Trustpilot. However, Comdata has recently partnered with DigiDesk to help monitor, analyse, and respond to customer reviews more effectively. The DigiDesk platform offers a range of text analytics […]
The Business Case for Trustpilot Auto Replies
A Business Case for Trustpilot Trustpilot is a public channel and, as such, needs to be managed effectively much like public social media channels. If you get a positive review, you should respond promptly to say ‘thank you’. And if you get a negative review, it’s even more important to have the resource in place […]
Working with Agencies to draw Powerful Insight from Trustpilot Reviews
Powerful Insight From Trustpilot Reviews We’ve just completed another successful Trustpilot project with an Agency partner. In this case, we uploaded over 3,000 historic reviews into the DigiDesk platform so we could perform a ‘deep dive’ into their customer comments. The end client had three main objectives from this work: 1. Key topics They wanted […]
